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    FREQUENTLY ASKED QUESTIONS

    Registrations

    NAMES ON BIBS

    If you register for the event before 11:59pm Thursday, 30 March 2023your first name will be printed on your race bib. 

     

    Note: you must select postage.

    I have toddler, do they have to pay?

    Children under four years of age are not required to pay the entry fee, however for safety and insurance reasons you will be required to provide details in the registration process.

    When do registrations close?

    Early Bird Entries End: 11:59pm, 9 February 2023

    Standard Entries End: 11:59pm, 30 March 2023

    Last Minute/Online Entries End: 30 minutes before race starts on event day. 

    I’m having trouble entering - what do I do?

    Please email: info@solemotive.com

    I can no longer participate – what happens now?

    You don’t have to notify Sole Motive (the organiser) if you are unable to run for any reason. However, there are no refunds for non-starters or non-finishers.

     

    We do offer the following:

     

    Withdrawal from the event: Withdrawals receive a event credit note if they are made before 1 April 2023.After this date, no credit notes will be issued. Event credits are valid for 1 year from the date of issuing and valid for Sole Motive owned events and cannot be used for contracted events. Refunds will not be issued. When an entrant registers, they agree to the below terms and conditions;

     

    T&C #13. I agree that there are no refunds, however, I may request a credit note for other SM owned events (minus $10 for admin fees) no later than 1 April 2023. After this date, no credit notes will be issued. Credit notes will not be issued when downgrading distances. Credit notes will be valid for SM owned events and cannot be used for contracted events. Credit notes are valid for 1 year from the date of issuing.

    I’ve already registered but I want to join a team

    If you wish to join a team, you can do so through your registration link.

    I accidentally entered the wrong details on my registration – how do I fix this?

    • If you need to update your details you can do so via Register Now
    • Please log in and click the cogwheel within your Run the Rock registration, then click ‘My Registration’. On the next page, click ‘Edit’, update your details and then click ‘Save’.

    I have lost or never received my confirmation email, can I have it resent?

    Please ensure you have checked your junk/spam folder for your confirmation email (e-ticket). If you can still not locate it, you can log via Register Now and choose to resend your registration email.

    Can my friend take my entry if I can no longer participate?

    There is a $10 admin fee to transfer your entry into someone else’s name. Please email info@solemotive.com. No later than April 22, 2023.

    How do I upgrade/DOWNGRADE my race?

    Upgrade your race: Can be made online up until Friday, 29 April 2023. Use this link.

     

    Refunds/credit notes cannot be issued for the difference in entry fee (if any) when downgrading your distance

    Can I register at the event?

    Onsite entries will be available in the Event Village at Hanging Rock Reserve, Hanging Rock on Saturday 29 April from 7am.

    On Course

    Toilet, drink & first-aid locations

    Public and portable toilets are located at the Event Village as well as a first aid post.Please refer to relevant distance page for on course toilet and drink station locations.

    Can I run with headphones?

    We strongly discourage the use of headphones on the course. If you do choose to use headphones while running, please ensure that you are still able to hear what is happening around you.

    Can I have a supporter ride a bike next to me?

    No personal support riders or bike riders within the vicinity of runners are permitted on course. It is the responsibility of each athlete while running to ensure that no bikes are on the course near the runners. Any transgression will result in disqualification from the event.

    Can I run with a pram?

    Prams are permitted in all events –please note 50% of each course is off road/on fire trails. It is recommended you use a running pram. 

    Can I run as a support person for someone who needs assistance?

    If you are running to lend a helping hand to someone who is unable to run without you, then please contact Sole Motive info@solemotive.com with your request and a photo of the Companion Card.

    Can I run with my dog?

    Hanging Rock is part of a National Park therefore dogs are only permitted on lead in the event village.

    Wheelchair information

    Racing Wheelchair: the course is not suitable for racing wheelchairs. Non Racing Wheelchair: Sole Motive accommodates wheelchairs in the 5km. The course is on unmade trails and therefore challenging. Please contact Sole Motive if you are thinking of joining us at the event.

    Race Packs

    Race BIBs Postage and Collection

    There are three options to collect your race kit:

     

    Option 1 – Postage: If you wish to have your race bib posted to you, you must register before 11:59pm, 13 April 2023. Please note, a delivery fee of $8.95 applies.

     

    Option 2 – Pickup from Sole Motive Retail stores at 148 Little Collins St Melbourne, or 757 Glenferrie Road Hawthorn.

     

    If you wish to “collect from the Sole Motive store”, race bibs will be available for collection from 12:00pm, 20 April 2023 until 5pm 27 April 2023.

     

    Option 3 – Pickup at the event site:

     

    You can collect your race bib at the event site on Saturday 29 April 2023, from 7:00am.

     

    For the purpose of Race Bib collection, you will be provided with a QR code.

    WHAT DO I NEED TO BRING TO COLLECT MY RACE BIB

    Your E-ticket will be sent to you on 20 April 2023, if you enter after this date, you will receive your E ticket when you register. 

     

    Please have it printed or on your phone to be scanned when you collect your race bib. 

    MERCHANDISE

    Merchandise will not be mailed out, it will be ready for collection at the event.

    Race Weekend

    PARTICIPANT INSTRUCTIONS

    Will be available closer to the day.

    HOW TO GET THERE? 

    CAR

    Allow 1 hour from Melbourne on the Calder Freeway. Stay on the freeway past both the Macedon and Woodend turn-offs. You will see a sign with a picture of Hanging Rock that indicates turn-off is 5km further on. You must take the ‘Woodend, Lancefield and Romsey’ turn-off from the Calder Freeway. 

     

    Parking 

    The car park will open from 7.00am. The only point of entry to Hanging Rock Racecourse is off South Rock Road. Once you enter Hanging Rock Reserve, please follow the directions from our marshals. Please allow enough time to park and walk to the event site. Car Parking is free for event participants. 

     

     

    PUBLIC TRANSPORT 

    Closest train station to the event site is Woodend Train Station. 

     

    BIKE  

    Sole Motive will provide plenty of bike parking at the event site. Please make sure to bring your own lock to ensure your bike is secure.  

    Bag drop information

    Bag drop is available at the event village.

     

    Your race number features a tear-off strip for you to attach to your backpack or clothing bag. Keep your race bib so that you can collect your bag post-event.Please do not leave valuables in your bag. Sole Motive accepts no responsibility for lost or stolen items.

     

    Please note: this year we’re cutting down on single-use plastics and will not be providing plastic bags to put belongings in at the Bag Drop Marquee. Please remember to bring your own bag to the event.

    Results

    Will there be an awards ceremony at the end of the event and how will the top 3 place getters be awarded?

    Yes, placegetters will be awarded based on gun time rather than the adjusted time for each run (net time). If any runner want to place in this event, they must start in the first wave. Medals will be presented to place getters from the stage approx 30 mins post race.

    How will I be timed on day?

    All runners will be timed. If you wish to receive a finishing time all participants must wear their RACE BIB. Your Race Bib contains a disposable timing chip, if you don’t wear your bib, you won’t receive an official time. 

     

    Please wear your race bib on the front of your top and ensure it is visible. 

    Where can I find my results?

    Unofficial results are live as you cross the finish line. Official results are available online from3pm.

     

    Participants who have nominated to receive SMS results and have paid an additional $2 will receive two SMS messages, one as they cross the finish line and then a second text will with their official time around midday, and finishers will receive a certificate via email. 

    What is net time?

    Net time is the time the participant crosses the start line until they cross the finish line. This is how results are displayed on the website, and will be used to award aged category places. These times are for participant information only and are not used to determine place getters. Placegetters are determined by gun time – the first three male and females across the finish line.

    Can't find the answer in the FAQ's?  

    Get in touch:

    info@solemotive.com
    03 9285 0600
     

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